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30,00€(IVA inc.)
El cliente es lo primero: estrategia para un servicio de calidad
- Walker, David H.
- 978-84-87189-90-6
- 1991-01-01
62,99€(IVA inc.)
ISO 9000 quality systems handbook - updated for the ISO 9001:2008 standard: using the standards as a framework for business improvement
- Hoyle, David
- 978-1-85617-684-2
- 2009-06-01
27,00€(IVA inc.)
Marketing relacional. Integrando la calidad, el servicio al cliente y el marketing
- Christopher, Martin
- 978-84-7978-170-5
- 1994-01-01
45,70€(IVA inc.)
OM 2008 (with review cards and student website printed access card)
- Collier, David A.
- 978-0-324-66255-9
- 2009-01-01
27,36€(IVA inc.)
Operations rules: delivering customer value through flexible operations
- Simchi-Levi, David
- 978-0-262-01474-8
- 2010-11-02
83,15€(IVA inc.)
Quality management for organizational excellence: introduction to total quality
- Goetsch, David L.
- 978-0-13-800354-8
- 2009-01-01
38,02€(IVA inc.)
The future of Lean Sigma thinking in a changing business environment
- Rogers, David
- 978-1-4398-5102-9
- 2011-05-18
22,83€(IVA inc.)
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
- Loshin, David
- 978-0-12-410543-0
- 2014-01-11