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22,19€(IVA inc.)
Take their breath away: how imaginative service creates devoted customers
- Bell, Chip R.
- 978-0-470-44350-7
- 2009-05-15
24,80€(IVA inc.)
The essential persona lifecycle: your guide to building and using personas
- Adlin, Tamara
- 978-0-12-381418-0
- 2010-06-12
35,25€(IVA inc.)
The seven myths of customer management: how to be customer-driven without being customer-led
- Abram, John
- 978-0-470-03028-8
- 2012-04-06
24,80€(IVA inc.)
What's the secret?: to providing a world-class customer experience
- DiJulius, John R.
- 978-0-470-19612-0
- 2008-05-14