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24,80€(IVA inc.)

The essential persona lifecycle: your guide to building and using personas
The essential persona lifecycle: your guide to building and using personas
  • Adlin, Tamara
  • 978-0-12-381418-0
  • 2010-06-12
50,62€(IVA inc.)

Quality
Quality
  • Beckford, John
  • 978-0-415-99635-8
  • 2009-10-15
111,01€(IVA inc.)

Quality
Quality
  • Beckford, John
  • 978-0-415-99634-1
  • 2009-11-15
22,19€(IVA inc.)

Take their breath away: how imaginative service creates devoted customers
Take their breath away: how imaginative service creates devoted customers
  • Bell, Chip R.
  • 978-0-470-44350-7
  • 2009-05-15
35,25€(IVA inc.)

Strategic error-proofing: achiving success every time with smarter FMEAs
Strategic error-proofing: achiving success every time with smarter FMEAs
  • Casey, John J.
  • 978-1-4200-8367-5
  • 2009-02-01
31,20€(IVA inc.)

ISO 9001:2008: comentada
ISO 9001:2008: comentada
  • Cianfrani, Charles A.
  • 978-84-8143-646-4
  • 2009-01-01
38,02€(IVA inc.)

Progressive Kaizen
Progressive Kaizen
  • Davis, John W.
  • 978-1-4398-4608-7
  • 2011-01-28
24,80€(IVA inc.)

What's the secret?: to providing a world-class customer experience
What's the secret?: to providing a world-class customer experience
  • DiJulius, John R.
  • 978-0-470-19612-0
  • 2008-05-14
30,00€(IVA inc.)

La cadena de la calidad
La cadena de la calidad
  • Groocock, John M.
  • 978-84-7978-083-8
  • 1993-01-01
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