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58,77€(IVA inc.)

Business process mapping: improving customer satisfaction
Business process mapping: improving customer satisfaction
  • Jacka, J. Mike
  • 978-0-470-44458-0
  • 2009-07-15
44,39€(IVA inc.)

Business process mapping workbook: improving customer satisfaction
Business process mapping workbook: improving customer satisfaction
  • Jacka, J. Mike
  • 978-0-470-44628-7
  • 2009-07-15