Key performance indicators (KPI): developing, implementing, and using winning KPIs

The goal of this book is to help minimize the risks that working on a KPI/performance management project encompasses. It is designed for the project team, senior management, external project facilitators, and team coordinators whose role it is to steer such a project to success. The tentative contents is: (1) Introduction (2) Foundation Stones for Implementing Key Performance Indicators; (3) Developing and Using KPIs: A 12-Step Model; (4) KPI Team Resources Kit; (5) Templates for Reporting Performance Measures; (6) Consultants Toolkit; (7)Questions and Answers; (8) Success Factors by Sector; Appendix A: PerformanceMeasures Database; Appendix B: Useful Letters and Memos; Appendix C: Useful Surveys.

• ISBN: 978-0-470-54515-7
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 320
• Fecha Publicación: 03/02/2010
• Nº Volúmenes: 1
• Idioma: Inglés