Strategic management of professional service firms: theory and practice

Management of Professional Service Firms focuses on this particular type management, which is different from that of industrial firms. The authors provide a compendium of the core management principles for professional firms. The book will help managers and partners at professional service firms to better understand and develop the critical resources of their firms. It covers the management of service quality, knowledge and marketing as well as the management of people, organization and strategy. Readers will receive useful practical advice based on the latest professional service firm research. The book focuses on the critical success factors for professional service firms The authors combine practical advice and well-founded research Readers will learn about the latest developments in the professional service industry INDICE: Part i: professional service firms.- 1. the world of professional service firms.- 2. the business of professional service firms.- 3. the subsectors of professional service firms.- part ii: management of strategic resources.- 1. quality management.- 2. knowledge management and innovation.- 3. marketing and relationship management.- part iii: management of professionals.- 1. human resource management in professional service firms.- 2. professional service firms as high performance work systems.- 3. work-life balance in professional service firms.- 4.the alumni network.- part iv: management of strategic development.- 1. strategic development of professional service firms.- 2. networking as a strategy for small and medium professional service firms.- 3. surviving crises - crisis management.- 4. archetype change towards management.

• ISBN: 978-3-642-16062-2
• Editorial: Springer
• Encuadernacion: Cartoné
• Páginas: 320
• Fecha Publicación: 01/11/2010
• Nº Volúmenes: 1
• Idioma: Inglés