Mastering the Art of Change: Overcome The Obstacles, Inspire The People, and Succeed Where Others Fail

INDICE: Acknowledgments .Introduction: It Ain t Easy Being Green .Part I: Priorities .Chapter 1: Set a Course For Change .The Three Questions .Assessing the Culture .Ghosts, Hubs, and Mavericks .Wisdom from the Frontline .Measure Leaders by Their Frontline Relationships .The Importance of Looking Outward .The Value of Conviction .Chapter 2: Create the Core Team .Who s Not on the Team .The Two Questions that Count .Picking The Program Leader .Two Key Roles Too Often Ignored .Moving Beyond Off with Their Heads .Don t Partner with Cab Drivers .Team Diversity .Chapter 3: Set Expectations and Decide Where to Start .A Tour of the Matrix .Part II: Politics .Chapter 4: Become a Communicator .Never Soft–Peddle .Brush Up Your Speaking Skills .When to Tell Tales .Chapter 5: Craft Messaging That Motivates .Become an Amateur Anthropologist .Chapter 6: Overcoming Resistance .The Many Faces of Resistance .The Fifth Type of Resistor: The Machiavelli .Removing a Toxic Player .Cleaning Up the Sludge .Influencing the Narrative on the Frontline .Part III: People .Chapter 7: Reading Minds and Other Methods for Assessing Progress .Read Faces, Not Reports .Adjust for Culture .Never Kill the Messenger .Combatting Groupthink with Anonymous Feedback .Third–Party Evaluations .Don t Forget Your Hubs .Chapter 8: Alignment and Group Dynamics .The Six–Pack Approach .Alignment Sessions .When and How to Make an Executive Decision .Brokering Deals .The Importance of Reaching Up .Chapter 9: Master the Humble Art of Building Trust .Building Inner Circle Relationships .Step Outside of Your Own Boundaries .Eight Practices for Building Trust .Put Your Pride to the Side .Part IV: Perseverance .Chapter 10: Put Out Every Fire .Forming a Crisis Management Team .Getting in the Trenches .In Crisis, Don t Ever Make It About You .How to Elevate a Discontented Team .Step into Your Power .Chapter 11: Institutionalize and Leverage Change .Evolving the Culture .Making Metrics Matter .The Power of Documentation .To Leverage Change, Keep Tearing Down Walls .Epilogue .About the Author .Index

• ISBN: 978-1-119-10220-5
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 240
• Fecha Publicación: 21/10/2015
• Nº Volúmenes: 1
• Idioma: Inglés