Optimizing Organization Design

Optimizing Organization Design offers a comprehensive resource and valued guide for anyone interested in improving organization performance. The book presents an approach to optimizing organization design that is based on over 100 large scale projects and 23 research studies that have been completed by Capelle Associates over the past 25 years. In addition, the book includes insightful comments from executives on their success in using this approach. Capelle’s research and client experience reveal that optimizing organization design leads to better financial performance, customer satisfaction and employee engagement. It can provide a competitive advantage and a significant return on investment. It can also become the foundation of both strategy implementation and human resources management. Capelle shows that organization design includes the alignment of a number of critical factors, including positions (vertical and functional); accountabilities and authorities (managerial and cross functional); people; deliverables and tasks. He shows that manager – direct report alignment is the single most important organization design variable. His research also shows that it is suboptimal nearly half the time. This is a horrendous waste of talent and capability, but also provides a significant opportunity for improvement in organization performance.  Optimizing Organization Design clearly explains how to implement organization design improvements. This approach includes people change management, project management, and a cascading, iterative approach that is based on teams and involves education, doing real work and feedback.  In addition, Optimizing Organization Design includes special sections on the role of the Board of Directors, project management, process management and compensation. In addition, the author has included four case studies and a useful glossary. INDICE: List of Research Studies xi Acknowledgments xiii Introduction xix 1 Why Organization Design Matters 1 Employee Satisfaction 2 Customer Satisfaction 5 Financial Performance 6 Competitive Advantage 7 Significant Return on Investment 8 Foundation of Strategy Implementation 9 Foundation of Human Resources Management 10 Client Experience 12 Research Support 13 Special Topics 15 Conclusion 18 2 Organization Design Assessment 20 Organization Systems Functioning Model 23 Organization Systems Change Model 28 Organization Alignment Model 29 Vertical Alignment of Positions 32 Functional Alignment of Positions 58 Aligning Accountabilities and Authorities 73 Aligning People with Positions 103 Aligning Deliverables 112 Aligning Tasks 126 Organization Design Principles 135 Conclusion 136 3 Organization Design Implementation 138 Objectives of an Organization Design Implementation 140 Organization Design Implementation Components Model 141 Organization Design Implementation Process Model 150 Organization Design Implementation Principles 155 Strengthening the Organization Design Implementation 157 Internal–External Team Approach 160 Conclusion 162 4 An Overview of the Process 164 Initial Discussion, Proposal, and Contract 165 Assessment, Report, and Meetings 167 Implementation 172 Sustainment 174 5 Additional Topics of Importance 175 The Role of the Board 175 Project Management 184 Process Management 189 Compensation 192 6 A Call to Action 195 Appendix A: Client Experience 201 Appendix B: Research 225 Appendix C: Case Studies 362 Allstate Insurance Case Study 363 Canadian Pacific Case Study 377 Capital Power Case Study 390 Royal Ottawa Health Care Group Case Study 404 Glossary 417 References 430 About the Author 440 Index 441

• ISBN: 978-1-118-76373-5
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 448
• Fecha Publicación: 10/01/2014
• Nº Volúmenes: 1
• Idioma: Inglés