A practical book detailing how to implement EI (emotional intelligence) techniques for human resource professionals and trainers developing managers and leaders. INDICE: Introduction - The Advantage of Emotionally Intelligent Training -Emotional Intelligence in the Needs Analysis Process - Emotional Intelligencein Training Design - It's Show Time: The Emotionally Intelligent Trainer in Action - Emotional Intelligence and the Measurement Process - How to Develop Your Emotional Intelligence as a Trainer - Best Practices from the Best Trainers- Leadership Practices: A Framework for Success - Enhancing Key Dimensions ofEmotional Intelligence - Here's Your Checklist for Application! - A Self Assessment on Emotional Intelligence - Now What?! The Path Forward - Appendix - Trainer Survey Compilation of Results - Audience Analysis Worksheet - Sample Time Frames for a 30-Minute Presentation - Organization Culture Needs Assessment - Trust Audit - Multi-Rater Feedback Sample Instrument - Self Assessment on Time Management - Quality Dialogue Questions for Focus Groups - Sample Workshop Outline - Suggestions for Handling Tough Questions - Answers to Body Language Quiz - Checklist for Team Presentations - Sample Program Evaluation - Sample Action Plan - Name BINGO - Sample Competency Based Job Description - Sample Career Matrix - Self Assessment on Emotional Intelligence - Bibliography
- ISBN: 978-0-230-61458-1
- Editorial: Palgrave Macmillan
- Encuadernacion: Cartoné
- Páginas: 192
- Fecha Publicación: 18/11/2009
- Nº Volúmenes: 1
- Idioma: Inglés