Everything counts: 52 remarkable ways to inspire excellence and drive results

Far too many people and organizations, unfortunately, function in a suspendedstate of mediocrity. Reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which can ruin lives and destroybusinesses. In fact, cliches like don't sweat the small stuff are at the coreof operations that breed poor customer service, under-performance, wasted opportunity, mistakes, inconsistencies, rework, and oversights. While mission statements and service creeds extol excellence, quality, and consistency, all toooften what's delivered is mediocrity, apathy, and incompetence. This has to stop. An ‘Everything Counts’ mindset is today's Total Quality Management program. It is a call to action and equips readers to reach for higher levels of growth, productivity, personal mastery, and greatness. The adoption of ‘Everything Counts’ as an operating philosophy will become the central nervous system for organizing all sales, service, and performance-improvement initiatives. It will become a company's sustainable competitive weapon. When readers adopt the principles in Everything Counts, they will: Focus attention on the small details that can significantly maximize performance while minimizing setbacks; Takegreater pride and personal satisfaction from doing their work in accordance with the gold standard of excellence; Honor every commitment made and exceed all product and service promises; Challenge themselves and their associates to increase focus on detail; Understand the lifetime value of each customer; Go above and beyond the call of duty; Achieve far greater and consistent results than they ever thought possible.

• ISBN: 978-0-470-50456-7
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 268
• Fecha Publicación: 20/11/2009
• Nº Volúmenes: 1
• Idioma: Inglés